These may vary by platform, but here are some of the most common alternative verification methods: If you can’t access your Authenticator app, you can use alternative methods for logging into accounts. Select the marker of the lost device and click Erase iPhone. Go to iCloud Find Devices and log in with your Apple ID. How to erase an iPhone or other Apple device If you have more than one device, select the lost device. Android and Apple each have a process for erasing phones remotely - both are fast, especially if you use a device that’s connected to your Google or iCloud account. If your phone has been lost or stolen, erase the contents of the device to keep your personal information away from prying eyes. Here are the two steps to take if you lose a phone with Google Authenticator on it: 1. If you lose your phone with Google Authenticator on it, you should erase your phone remotely and use an alternative method to sign into your accounts with 2FA set up until you can install Google Authenticator on a new phone.Įrasing your phone is an important step to secure your digital identity in case your phone falls into the wrong hands. What should I do if I lose a phone with Google Authenticator installed? The Google Authenticator app can be used with almost any account that offers 2FA, including Gmail, Facebook, and many others. When you use an authenticator app, a code is generated immediately so you can verify your account in seconds. With a quick-to-install-and-use app like Google Authenticator, you can gain some considerable peace of mind.Google Authenticator works as a form of two-factor verification (2FA), which is a vital measure for protecting your online accounts and keeping them secure even if your password is stolen. That's because a phone number can be spoofed and cloned, so a truly determined hacker can still gain your information.įor the average user, that's less likely to happen but it's still possible. Some websites and services encourage the use of codes sent via SMS to keep threats out but this isn't as secure as Google Authenticator. If there's a second level of defense, you're far more protected. A brute force method or some clever social engineering can mean that someone can figure out your password. Passwords are rarely enough to keep your most important accounts safe. However, if you're trying to learn more about how it can help you out, well, it protects your data and identity. If you're reading this, you almost certainly already have Google Authenticator set up. It is possible to generate new ones though by clicking on Show Codes then clicking Get New Codes. There are 10 codes and each of them can only be used once. On the next page, scroll down to Backup Codes and click on Show Codes to get your pre-existing backup codes to add to the new device. From there, scroll down to 2-Step Verification and enter your password. Not sure where you put them? Log into your Google Account then click Security. If you have backup codes, you can enter those on your new device and you're good to go. There are still ways for you to regain Google Authenticator and use it on a new device. Lost your old phone or it doesn't work any more? Don't worry. Obviously, that's assuming someone has your phone password. Also, don't forget that the more devices you have set up for Google Authenticator, the less secure it may be. If you're looking to sell it though, delete them. If you plan on using your old device, it could be worthwhile keeping them. Now you can choose whether to remove all the exported accounts or whether to keep them on your old device. Once you've done all that, on your old phone, tap next to move onto one of the last steps.ġ0. You'll need to do this for each account but Google Authenticator simplifies the process by listing each barcode as you go along.ĩ. Tap Scan QR code before scanning that QR code on your old phone. To get to that point, you need to tap Get Started on the new phone before tapping Import Exist Accounts. Scan that code with the Google Authenticator app on your new phone to get it added on. A QR code will appear and your screen will get much brighter.
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